PRIVACY POLICY

SPIDON USER MOBILE APPLICATION

Effective Date: July 8, 2026

Last Updated: July 24, 2026

1. CORPORATE PREAMBLE & OVERVIEW

This Privacy Policy ("Policy") details the structural and legal frameworks governing the collection, storage, processing, transfer, protection, and disposal of personal data acquired from users ("You", "Your", "User", or "Customer") by Spido Mobility Private Limited ("Company", "We", "Us", or "Our").

The Company is duly incorporated under the provisions of the Companies Act, 2013, with the Ministry of Corporate Affairs (MCA), Government of India, bearing Corporate Identity Number (CIN) U49224MP2026PTC083412. Our statutory registered address is situated at D-196, ALKAPURI, Ujjain Madhonagar, Ujjain, Ujjain, Madhya Pradesh, India, 456010, and our principal corporate operations are managed from our Office Address at 2nd Floor, 24/4, above Speed Colorlab, near Vasavada Petrol Pump, Freeganj, Madhav Nagar, Ujjain, Madhya Pradesh 456010.

This Policy is meticulously architected to align with the **Digital Personal Data Protection (DPDP) Act, 2023**, the **Information Technology Act, 2000**, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 ("IT Rules, 2011"), and other applicable consumer protection and e-commerce regulations across Indian jurisdictions. By downloading, accessing, installing, or interacting with the SPIDON user application ("User App") or accessing the ecosystem through our digital avenues, you expressly grant absolute, unconditional, and informed consent to the data dynamics outlined herein.

2. DATA FIDUCIARY DECLARATION & LEGAL BASIS

Under the DPDP Act, 2023, Spido Mobility Private Limited operates strictly as a Data Fiduciary. This means we independently determine the purpose and means of processing your personal data. We process your data under clear lawful bases, primarily: (i) Your explicit, specific, unconditional, and revocable consent; (ii) The absolute necessity of data processing for the performance of our contractual obligations to deliver transit, rental, booking, or food facilitation services; and (iii) Compliance with statutory legal obligations mandated by central, state, or municipal authorities within India.

3. CATEGORIES OF DATA WE COLLECT

To provide a highly optimized marketplace experience encompassing ride-hailing, hire-a-driver services, vehicle rentals, hotel/city enquiries, and our upcoming food module, we process diverse data streams classified below:

A. Personally Identifiable Information (PII) & Account Credentials

Basic Identity Information: Legal First Name, Last Name, Gender, Date of Birth, and Profile Pictures voluntarily uploaded by the user.
Contact Configurations: Primary and secondary phone numbers, email addresses (including correspondence channels mapped to your registration), and alternative contact parameters.
Authentication Metrics: One-Time Passwords (OTPs), encrypted digital access tokens, and device-specific login identifiers.

B. Device and Telemetric Technical Data

Hardware Specifications: Device brand, model, hardware manufacturer, operating system version (Android), unique device identifiers (IMEI, Android ID), IP address, and MAC addresses.
Network Analytics: Mobile network operator, WiFi connection statuses, network speed, signal strength, browser signatures, and language settings.

C. Precise Real-Time Geolocation Data (The Core Framework)

Foreground Tracking: We track your precise location via GPS coordinates, cellular tower triangulation, and WiFi network maps while the SPIDON App is active in the foreground. This is strictly required to pinpoint your pickup point, map optimal routes, and ensure safety.
Background Tracking: In order to allow continuous tracking during active journeys (e.g., sharing ride status with emergency contacts, preserving navigation integrity when screen is locked), the app may capture your location metrics in the background during a booking.

D. Service-Specific Transactional Data

Ride-Hailing & Hire-Driver Modals: History of pickup and drop-off coordinates, route choices, dynamic distance measurements, timestamps, and driver interaction data.
Vehicle Rental Context: Selection details, duration, pick-up station choices, and document indicators (if required to confirm identity or licensing eligibility for localized regulatory adherence).
Hotel & City Enquiry Arrays: Search queries, room preferences, target check-in/out dates, budget configurations, localized destination enquiries, and interaction logs with mapped hospitality partners.
Upcoming Food Module Metrics: Delivery coordinates, culinary selections, merchant store mappings, dietary choices, and order-frequency metrics.

E. Payment, Financial, and Transactional Log Data

All online financial payments are routed through RBI-compliant, PCI-DSS certified third-party payment aggregation gateways. SPIDON does not retain raw credit/debit card numbers or net-banking credentials on its localized internal servers. We collect transactional metadata which includes: Payment method used (UPI, Credit/Debit card, Wallet), transaction success/failure tokens, total fare amounts, timestamp configurations, and promotional discount tracking codes.

4. DETAILED PURPOSES OF PROCESSING DATA

We process your personal data strictly for legitimate, declared, and business-critical purposes including but not limited to:

Service Module	Data Utilized	Operational Purpose
Ride-Hailing & Hire-Driver	GPS Geolocation, Contact Info	Algorithmic matchmaking with independent "Riders" (Drivers), real-time ETA generation, fare computations, and on-road navigation.
Vehicle Rentals	Identity Tokens, Device Specs	Validating rental requests, monitoring vehicle pick-up configurations, and managing asset handovers.
Hotel & City Enquiries	Enquiry Logs, Booking Choices	Transmitting consumer intent parameters directly to verified hospitality operators to source precise quotes and options.
Upcoming Food Module	Delivery Address, Orders	Facilitating food aggregation services, optimizing delivery partner route dispatches, and coordinating vendor handoffs.
Support & Resolution	Interaction History, Email Logs	Resolving tickets submitted through https://helpdesk.spidomobility.com/, handling phone support via Toll Free 18002020877, and archiving standard electronic communications.

5. MECHANISMS FOR DATA PROTECTION AND SECURITY

The security of your personal data is paramount. Spido Mobility Private Limited implements robust administrative, technical, and physical security measures compliant with Section 43A of the IT Act, 2000 and the DPDP Act, 2023:

Encryption Standards: Data in transit is protected using Transport Layer Security (TLS 1.2/1.3) protocols. Critical resting data is encrypted via Advanced Encryption Standard (AES-256).
Access Controls: Restrictive internal identity management protocols ensuring that only authorized engineering, compliance, or customer care specialists can view data fields.
Anonymization: Historic ride patterns, hotel query indices, and transaction frequencies are converted into aggregated, non-identifiable datasets for analytical benchmarking.

6. DATA SHARING, THIRD-PARTY INTEGRATIONS, AND TRANSFERS

We do not lease, trade, or sell consumer data matrices to third-party brokers. Data sharing is limited to functional ecosystems under strict confidentiality covenants:

With Independent Contractors ("Riders"): The SPIDON User App transmits your first name, profile photo, and precise pickup/drop-off coordinates to the accepted Rider via the "SPIDON Riders" app for dispatch execution.
With Hospitality Partners: When you initiate an Enquiry for a City/Hotel, your contact configuration, timing preferences, and service expectations are passed to the designated hotelier or travel merchant to fulfill your specific request.
With Legal and Statutory Authorities: Under lawful warrants, or to comply with regulations governing Motor Vehicle Aggregators, or under directives issued under the IT Act, 2000, we may disclose comprehensive operational logs to regulatory authorities in Madhya Pradesh or central law enforcement bureaus.

7. USER RIGHTS UNDER THE DPDP ACT, 2023

As a Data Principal in India, you hold fundamental legal rights which you may execute by raising formal queries through https://helpdesk.spidomobility.com/:

Right to Summary & Access: You can request a clear overview of what personal data we hold and a list of third parties with whom it has been shared.
Right to Correction & Erasure: You can ask us to update inaccuracies or completely erase your active account profile. Erasure is subject to statutory data preservation laws (e.g., tax logs, anti-fraud registries).
Right to Withdraw Consent: You may revoke your consent for optional processing streams (such as promotional marketing emails) at any time.
Right to Grievance Redressal: You can escalate any unresolved data issues directly to our internal Grievance Officer before approaching external regulators.

8. RETENTION LIMITATIONS AND DELETION SCHEDULES

We retain your information only for as long as your profile remains active on the SPIDON platform or as required to fulfill the business functions declared in this Policy. Once a user triggers an account deletion request, the data moves into an automated deletion pipeline, or is completely anonymized within ninety (90) business days, unless state transport laws or corporate financial bookkeeping laws compel a longer structural retention period.

9. POLICY EXTENSIONS FOR MINORS

The SPIDON platform is designed for individuals legally permitted to enter into binding contracts under the Indian Contract Act, 1872. We do not knowingly collect personal information from individuals under the age of eighteen (18) years without explicit parental/guardian oversight. If it comes to our attention that data of a minor has been gathered without parental consent, immediate administrative steps will be taken to purge the information from our servers.

10. REVISIONS AND AMENDMENTS

As Spido Mobility Private Limited rolls out its specialized Food Module services, alternative multi-modal hire services, and regional expansions across Madhya Pradesh, this Policy will be systematically revised. When changes are made, we will adjust the "Last Updated" date at the top of this document and broadcast an in-app notice or email notification to highlight the legal alterations. The company reserves the right to modify any terms and conditions at any time.

11. GRIEVANCE REDRESSAL OFFICER AND DISPUTE RESOLUTION

In accordance with Rule 5(9) of the IT Rules, 2011, and the provisions of the DPDP Act, 2023, the name and contact details of our designated Grievance Officer are published below for any security anomalies, data discrepancies, or algorithmic concerns:

Attn: Grievance Redressal Officer

Legal Desk: Spido Mobility Private Limited

Office Address: 2nd Floor, 24/4, above Speed Colorlab, near Vasavada Petrol Pump, Freeganj, Madhav Nagar, Ujjain, Madhya Pradesh 456010

Corporate Email Inquiries: support@spidomobility.com & spidomobility2026@gmail.com

Toll Free Helpline: 18002020877

Digital Support Portal: https://helpdesk.spidomobility.com/